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*May 16, 2025*




*To: Licensees and Stakeholders*

*From: LCB Leadership*

*Re: Portal Update and Information*

It is our goal to provide service as quickly as we can. We appreciate your patience as we use the new system, work to fix issues that arise, and support customers who need assistance.

Below is important information that will help you with your Portal experience.

*Important Updates *

*Processing Delays Liquor and Cannabis Licenses: *Issuing licenses has been slower than is typical as we use the new Portal to process applications. Due to the delays, we recommend submitting your application at least 90 days before your planned opening date.

*Refunds:* We have fixed a technical bug that had prevented us from issuing refunds. We will begin issuing refunds on May 19 and expect to be complete by week’s end. We will return to a weekly refund cadence going forward. 

 

*Setting Up a Portal Account*


* Most LCB services require a Portal account. Only Banquet Permits, Household Moves, and Public Records Requests can be made without logging in with an account.
* Beginning May 22, Public Records requests will be made via this link [ [link removed] ].


* To log in and create a Portal account, you also need a Secure Access Washington (SAW) account [ [link removed] ] Once you have a SAW account, go to the LCB Portal and select 'LCB Portal Registration.' Once registered, you will then be able to select 'SAW Single Sign On' to login to the LCB Portal (each individual from a business must have their own email address and SAW username).
* Many businesses and licensees already have a SAW account. If you have problems setting up your SAW account or with SAW's single sign-on, please contact WaTech at (360) 586-1000 or [email protected].

* To set up your account, begin by clicking the “Log In” button on the top right of the Portal homepage. You can also watch a video on the account set up. [ [link removed] ]

 

*Instruction Guides and **Links to Bookmark – or add to your favorites*

If you are new the Portal and/or recently applied for permit or license, we encourage you to review our resources available on our website:


* *Portal resources* [ [link removed] ] (Information, user guides, and videos on setting up a Portal account [ [link removed] ]and Using the Portal) [ [link removed] ]
* *Portal status webpage* [ [link removed] ] (Information on planned outages, known issues)
* *Portal homepage* [ [link removed] ] (Main Portal landing page)

 

*Contacts:*

Technical and access issues: [email protected], 360-664-1776

Licensing and program-specific questions: 360-664-1600, press option 1 when prompted.

 








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