Resolution Matters - NHS Resolution newsletter Having trouble reading this email? View it in your web browser [link removed] Resolution Matters: 30 January 2025 Re-appointment of Chair and the appointment of our new Non-Executive Director [[link removed]]

NHS Resolution is pleased to announce the re-appointment of Sally Cheshire CBE as Chair, and the appointment of Tom Spender as Non-Executive Director, following approval by the Secretary of State for Health and Social Care.

Find out more about our recent appointments. [[link removed]]

News NHS Resolution appoints new Chief Financial Officer [[link removed]]

NHS Resolution has announced the appointment of Sara Pollock as its new Chief Financial Officer (CFO), effective March 31, 2025. Sara succeeds Joanne Evans, who will retire in April after serving nearly a decade with the organisation. Find out more about our new CFO. [[link removed]]

New Insights on Exclusion trends (2019/20 to 2023/24) [[link removed]]

This Insights publication features NHS Resolution’s Practitioner Performance Advice service’s (Advice) annual analysis of trends in the exclusions of practitioners, looking at episodes of formal exclusion that commenced in the financial years 2019/20 to 2023/24 in England, where Advice was contacted to advise on exclusion episodes. Find out more about our key findings and recommended actions. [[link removed]]

New resources for case management: Principles and Framework for Fairness and Proportionality [[link removed]]

Advice have published new resources to promote fairness and proportionality in case management and decision making by healthcare organisations. This includes a Framework to support employers with an accompanying Insights paper and case studies, all developed in collaboration with NHS England. Click here to access the Framework and Resources. [[link removed]]

Learning from staff claims relating to exposure of substances hazardous to health [[link removed]]

We have published a new resource: Did you know? Learning from staff claims relating to exposure of substances hazardous to health. Working with subject matter experts, this resource is intended to highlight risks observed from in certain staff roles who are at risk from chemical hazards. Read the resource on our website. [[link removed]]

Primary Care Appeals successfully engages with ICBs to improve local decision making [[link removed]]

In November 2024, the Head of Appeals and the Appeals service’s Technical Case Manager delivered a session to the Pharmaceutical Services Regulations Committee of the South West integrated care boards on key appeal decisions in order to support effective local decision making. Find out more about the session. [[link removed]]

Case of Note: LN v. Blackpool Teaching Hospitals NHS Foundation Trust (High Court, 21 June 2024: Judge Pearce) [[link removed]]

This case examines an alleged breach of duty in a trust’s management of labour, which was claimed to have caused the patient’s development of hypoxic ischaemic encephalopathy and ongoing medical issues. Read more about this case. [[link removed]]

New General practice resources added to website [[link removed]]

If you want to understand more about the legal process for claims, view our infographic showing the full lifecycle of a clinical negligence claim [[link removed]] in general practice, which shows the timeline from the Letter of Notification or request for records, to the closure of the claim. This is supported by specific frequently asked questions [[link removed]] which you might find useful.

Major award for NHS Resolution lawyer [[link removed]]

On 30 November, Sangita Bodalia, Head of Early Notification (Legal) at NHS Resolution, was named Civil Lawyer of the Year at the Asian Legal Awards 2024, hosted by the Society of Asian Lawyers at London’s Royal Lancaster Hotel. Read more about the event. [[link removed]]

NHS Resolution updated complaints policy

This month we launched an updated complaints policy aligned with the UK Central Government Complaint Standards, which supports priority 1 of our strategy - to deliver fair resolution.

Learn more about our updated complaints policy. [[link removed]] Contribution notices

Member trusts should by now have received their contribution notice. If this is not the case, please contact: [email protected] [mailto:mailto:[email protected]]

Our events and webinars

To find out more about our events and webinars, or those of our partners, please view our events page.

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