NHS Resolution has announced the appointment of Sara Pollock as its new Chief Financial Officer (CFO), effective March 31, 2025. Sara succeeds Joanne Evans, who will retire in April after serving nearly a decade with the organisation. Find out more about our new CFO.

This Insights publication features NHS Resolution’s Practitioner Performance Advice service’s (Advice) annual analysis of trends in the exclusions of practitioners, looking at episodes of formal exclusion that commenced in the financial years 2019/20 to 2023/24 in England, where Advice was contacted to advise on exclusion episodes. Find out more about our key findings and recommended actions.

Advice have published new resources to promote fairness and proportionality in case management and decision making by healthcare organisations. This includes a Framework to support employers with an accompanying Insights paper and case studies, all developed in collaboration with NHS England. Click here to access the Framework and Resources.

We have published a new resource: Did you know? Learning from staff claims relating to exposure of substances hazardous to health. Working with subject matter experts, this resource is intended to highlight risks observed from in certain staff roles who are at risk from chemical hazards. Read the resource on our website.

In November 2024, the Head of Appeals and the Appeals service’s Technical Case Manager delivered a session to the Pharmaceutical Services Regulations Committee of the South West integrated care boards on key appeal decisions in order to support effective local decision making. Find out more about the session.

This case examines an alleged breach of duty in a trust’s management of labour, which was claimed to have caused the patient’s development of hypoxic ischaemic encephalopathy and ongoing medical issues. Read more about this case.

If you want to understand more about the legal process for claims, view our infographic showing the full lifecycle of a clinical negligence claim in general practice, which shows the timeline from the Letter of Notification or request for records, to the closure of the claim. This is supported by specific frequently asked questions which you might find useful.

On 30 November, Sangita Bodalia, Head of Early Notification (Legal) at NHS Resolution, was named Civil Lawyer of the Year at the Asian Legal Awards 2024, hosted by the Society of Asian Lawyers at London’s Royal Lancaster Hotel. Read more about the event.