It is my great pleasure to share the news that Amanda Coulombe has been promoted to President of NGP VAN. Friends, It is my great pleasure to share the news that Amanda Coulombe has been promoted to President of NGP VAN. As many of you know, Amanda is a baller. Under her leade…

Change your settings now to save time and effort later Set yourself up for a successful filing and cycle transition As you wind up your record-keeping for this cycle, there are a few simple steps you can take to ensure a smooth transition from this cycle to the next. We’ve pu…

As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. We will put your site into maintenance mode for approximately 10 to 15 minutes and will display a scheduled maintenance notific…

Be prepared with your ActionID 2FA backup codes As get out the vote and fundraising and compliance deadlines approach, it’s more important than ever to avoid Two-Factor Authentication issues by downloading your backup codes now. Whether you're using an authenticator app or SMS,…

Resolved: Delayed User Emails Today's earlier issue impacting emails sent to users in the system, which impacted new user emails, Output Request emails, and Support Request emails is resolved. Any emails that were delayed should arrive shortly.    For users that requested mu…

Delayed User Emails We are investigating delays in emails being sent to users that include new user accounts emails, Output Request emails, and Support Request emails. There is no impact on our Targeted Email tool nor confirmation emails in Online Actions.    We are actively…

Key fundraising tools to help you raise more in this unprecedented cycle. Pre-Election Fundraising Best Practices In this unprecedented election cycle, our NGP VAN team is ready to help you take advantage of our fundraising tools to navigate the last 29 days of this election …

ActionID Two-Factor Authentication Text Delay Mitigated The delays that users experienced in receiving their two-factor authentication text messages should be mitigated, and users should now be receiving these notifications. We will continue to monitor should any further iss…

ActionID Two-Factor Authentication Text Delay Our vendor that sends our ActionID two-factor authentication text messages has experienced an incident that has resulted in sustained delays for some users to receive two-factor authentication text messages. This should only be i…

We will perform server maintenance from 6:00-6:15 AM on 9/12, 9/13, and 9/14 As you may know, NGP VAN regularly performs general server maintenance by applying the latest Microsoft patches to ensure optimal system performance. We will put your site into maintenance mode for app…

Internet Service Provider Issue As you may be aware, there is an outage at CenturyLink, a major internet service provider. While our services are operational, the outage is causing global internet routing problems, and as a result end users may experience intermittent issue…

The first scheduled maintenance event in August will occur tomorrow from 6 am to 8 am Eastern. This is a friendly reminder that the next scheduled maintenance event will occur tomorrow morning from 6 am to 8 am Eastern. Please see the original email below.   -   -   -   -   -  …