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Stars and Stripes | Report: Veterans Crisis Line ‘remarkably successful’ at handling increase in calls at start of pandemic
The coronavirus pandemic prompted an increase in calls to the national crisis hotline for veterans, but not enough to overwhelm call centers, an independent watchdog agency reported Wednesday.
Calls to the Veterans Crisis Line hit a high point in March as the coronavirus pandemic altered everyday life in the U.S. Despite the increase in calls and a shift to teleworking, responders met all their performance standards, including the answering of all calls within three rings, according to the Department of Veterans Affairs Office of Inspector General. |
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