AG Nessel Issues Notice of Intended Action to Clothing Company Following More Than 50 Consumer Complaints

LANSING – Michigan Attorney General Dana Nessel has sent a notice of intended action (PDF) to Recollections, Inc., a Michigan-based company that designs and customizes historically themed clothing. The notice urges the business to address repeated allegations that it violated the Michigan Consumer Protection Act by failing to timely fill online orders or refund customers whose orders remain unfilled.  

“Online shoppers deserve timely deliveries and quick refunds when a company cannot fulfill an order,” Nessel said. “When buying anything online, remember to take steps to protect yourself and only shop at businesses you trust. My office will continue to act when companies fail to uphold their obligations to consumers.” 

The Attorney General’s notice follows a review of more than 50 complaints with the Department of Attorney General’s Consumer Protection Team and the Better Business Bureau. Recent complaints reviewed by the Department include: 

• A customer who ordered Victorian-era clothing in February 2025 for $229 and Edwardian-era clothing in March 2025 for $124.80. It is alleged that neither item was delivered due to back orders, and no refund was issued.
• A customer who ordered two skirts totaling $188.68 in November 2024, and allegedly never received the items due to back orders or never received a refund.
• A customer who ordered a dress in October 2024 that was allegedly never delivered and has yet to receive a refund, even after the company stated it was processing refunds as quickly as possible. 

The notice contends that most of the more than 50 complaints follow similar patterns of alleged unfilled orders and refunds that were never processed.  

Recollections, Inc. has until December 22, 2025, to confer with the Department’s Consumer Protection Team regarding an assurance agreement to resolve the concerns expressed in the Notice. 

Attorney General Nessel is also reissuing her consumer alert on online shopping. When online shopping, consumers should:   

• Avoid online retailers if they cannot verify the company’s listed physical locations and customer service phone numbers. Anyone can set up an online shop and list a physical location and phone number, but that does not guarantee the business is legitimate. Research unfamiliar companies before placing an order.
• Do an online image search of the product and any other images the seller has posted to see where the product is coming from, how much it really costs, and who else is selling it.
• Pay with a credit card when making online purchases. Credit cards provide protections that allow consumers to dispute charges if an item is not delivered or is not as promised.
• Protect their personal information by never sharing financial details or social security numbers via text or email, unchecking any box that allows the seller to share any of their information, and reading privacy policies. If the policy is unclear, consumers should consider ordering from a more user-friendly site.