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NGP VAN News
March 2025
Welcome to the March 2025 edition of NGP VAN News for Fundraising & Compliance customers!
Read on to learn about new features, updates, and trainings.
WHAT'S NEW
Waivers and signature collection [[link removed]]
You can now collect signatures directly on your Online Actions forms, making it easier to gather required acknowledgements or signed waivers from supporters.
Whether you're requesting a release form for an event or asking supporters to formally acknowledge important terms, this update enables a seamless experience to review, acknowledge, and sign — all in one place. Signatures can be typed or hand-drawn on the form.
Once submitted, signature status will automatically sync back to the CRM, where you can easily track responses using the Online Activity Report.
COMING SOON
Phone data model update
We’re releasing some changes to our phone model, which will improve your ability to categorize your contacts' phone numbers. Read our FAQ doc below!
Phone update FAQ [[link removed]]
Accept contributions with NGP VAN Payments
Need a way to collect contributions to support your organizing work? NGP VAN Payments is a secure, fully integrated donation platform powered by Stripe — and it’s available to all NGP VAN clients.
If you already use NGP, you can sign up right from your account by navigating to Payment Accounts. If you don’t have NGP yet, you can sign up for a free account here [[link removed]] to start accepting contributions.
With simple 3.25% pricing, fast setup, and built-in donation forms optimized to help you raise more, NGP VAN Payments is a great option for organizing teams looking to bring in funds — without extra overhead.
Default optimized contribution form
Soon, we’re releasing a new default optimized contribution form! This form streamlines the form creation process as well as the donor experience, allowing you to achieve quicker, easier form set up and better overall fundraising results.
This form is tightly integrated with NGP VAN Payments, so you'll be able to get started fundraising faster, raise more money with less effort by leveraging best practice default settings and insights from our ongoing optimizations, and spend less time managing data across tools. To begin using this new contribution form as soon as it is released, we recommend getting a head start by setting up an NGP VAN Payments gateway.
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Coming soon: waitlist feature [[link removed]]
We’re excited to introduce the Waitlist feature to help organizers maximize event attendance. This feature helps organizers collect interest from supporters — and when a spot opens, supporters will be given the chance to register.
This feature makes managing event capacity easier, ensuring no spots go unused. We’re launching this feature in beta by request only. Fill out the form below to try it!
Request form [[link removed]]
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NGP VAN Payments now available in ActionKit
NGP VAN Payments — our fully integrated donation platform powered by Stripe — will be rolled out to ActionKit clients on a staggered basis.
You can create and manage your NGP VAN Payments account directly within ActionKit, and start accepting contributions with simple 3.25% pricing and no need for additional tools or external platforms. It’s backed by Stripe’s secure, conversion-optimized payment experience to help you raise more money with less friction.
This release includes a new donation page experience designed to work seamlessly with NGP VAN Payments, with more advanced fundraising features coming soon.
We're continuing to invest in building the most powerful, campaign-ready fundraising platform — including support for one-click donations, expanded payment types, and more.
If you have any questions, please contact [email protected] [[email protected]] .
We've moved! NGP VAN’s new office location 🚛
Exciting news — we've moved! 🎉 As of March 17 , our team has settled into a new space in Washington, DC . Here’s our new address:
📍 750 17th St NW
Third Floor
Washington, DC 20006
If you have any questions, feel free to reach out.
Thanks for being part of our journey — we’ll see you soon! 🚀
Need billing help? This is the fastest way to get it
At NGP VAN, we’re consistently developing new solutions to better support and empower our customers. As part of our ongoing commitment to enhance our services, we’re excited to introduce a new support resource geared towards billing and accounting questions. This update is designed to provide a streamlined customer experience that connects you with the right NGP VAN team member faster, ensuring your questions or concerns are addressed as quickly as possible.
We’ve retired the [email protected] [[email protected]] mailbox — please use this new support page [[link removed]] for inquiries related to billing. All existing paths to support remained unchanged. Please continue to access product support as you normally do using the resources available within your software.
Here’s what you can expect from our new billing support resource:
* Fast and Direct Connections : Our updated support page routes you directly to the NGP VAN billing department and a specialized expert who can help with your inquiry.
* Efficient Problem-Solving : Get your questions answered and issues resolved quickly, so you can focus on what matters most.
* Easy Access : Our support page is accessible directly on our website. Answer a few questions, and you’ll be on the way to a fast resolution.
Ready to explore the support page [[link removed]] ? View it now and bookmark it for quick future reference.
TRAININGS
📚 Level up with NGP VAN training!
Looking to sharpen your skills and stay ahead in the world of political fundraising, compliance, fieldwork, organizing, and digital strategy? Our new NGP VAN training hub is your go-to resource for live webinars, key guides, and feature updates — all in one place!
🔷 Learn new tools & strategies
🔷 Stay updated on the latest features
🔷 Access expert-led live training sessions
🚀 Get started today! Sign up for Advocacy 101 or explore other training opportunities at ngpvan.com/feature/training [ngpvan.com/feature/training] .
IMPORTANT DATES
Office closures:
* Friday, March 28 in observance of Cesar Chavez Day
* Friday, April 25 for NGP VAN Staff Day
* Monday, May 26 in observance of Memorial Day

Office closures will be staffed with on-call support coverage.
Scheduled maintenance:
* Saturday, April 5 (6AM-12PM ET)


* Saturday, April 19 (6-7AM ET)


* Sunday, April 20 (6-7AM ET)


* Monday, April 21 (6-7AM ET)


* Saturday, May 17 (6-7AM ET)


* Sunday, May 18 (6-7AM ET)


* Monday, May 19 (6-7AM ET)


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If you believe you received this message in error or wish to no longer receive email from us, please unsubscribe: [link removed] .
NGP VAN
750 17th St NW
Third Floor
Washington, DC 20006
United States
Copyright © 2024 NGP VAN. All rights reserved.