Welcome to the February 2025 edition of NGP VAN News for Fundraising & Compliance customers!

Read on to learn about new features, updates, and trainings.

You can now customize your Scripts sections with rich text editing features like bold text, italic text, bullet points, and more!

You can now more easily find contacts who have multiple Activist Codes or who have received multiple Targeted Emails. When selecting Activist Codes or Email Names in Create a List, you can quickly find what you need in fewer clicks.

Soon, we’ll be releasing some changes to our phone model, which will improve your ability to categorize your contacts' phone numbers.

These changes include:

• Renaming the “Home” phone type to “Personal (Home)”
• Migrating all phones with the “Cell” phone type to “Personal”
• Moving away from the "Cell" phone type to use Device Type instead (added in May 2024)

For Fundraising and Compliance (NGP) users, this change will also include the ability to tag a phone number with information to describe details like evening or daytime phone, phone location, or vacation phone number to improve your call time experiences.These changes will make it easier to accurately track your supporters' phone numbers and ensure that you’re using this data effectively. 

Stay tuned for a comprehensive FAQ in our March newsletter reviewing the full details of the changes.

In February, we’re standardizing the Name, Email, and Phone fields in EA, NGP, and VAN reports.

You will now be able to report on this data in a uniform and consistent way.

Compliance Admins and Compliance Managers can now bulk delete contributions and contact records.

You can now create and manage your NGP VAN Payments account entirely within ActionKit. You can create an account through the ActionKit admin and then run reports on your data without leaving the tool.

Powered by Stripe, NGP VAN Payments offers great rates out of the box — 3.25% introductory pricing — and Stripe’s secure payment experience, optimized to drive conversions and help you raise more money for your organization.

We're working hard to make this the most competitive fundraising platform available to your campaigns — with plans to expand payment types, add support for one-click donations, and more in the coming months.

NGP VAN Payments account creation is available in ActionKit now, and a new, fresh donation page design using NGP VAN Payments for processing is coming soon.

At NGP VAN, we’re consistently developing new solutions to better support and empower our customers. As part of our ongoing commitment to enhance our services, we’re excited to introduce a new support resource geared towards billing and accounting questions. This update is designed to provide a streamlined customer experience that connects you with the right NGP VAN team member faster, ensuring your questions or concerns are addressed as quickly as possible. 

We’ve retired the [email protected] mailbox — please use this new support page for inquiries related to billing. All existing paths to support remained unchanged. Please continue to access product support as you normally do using the resources available within your software. 

Here’s what you can expect from our new billing support resource: 

• Fast and Direct Connections: Our updated support page routes you directly to the NGP VAN billing department and a specialized expert who can help with your inquiry.
• Efficient Problem-Solving: Get your questions answered and issues resolved quickly, so you can focus on what matters most.
• Easy Access: Our support page is accessible directly on our website. Answer a few questions, and you’ll be on the way to a fast resolution. 

Ready to explore the support page? View it now and bookmark it for quick future reference.

Exciting news — we’re moving! 🎉 As of March 17, our team will be settling into a new space in Washington, DC. Here’s our new address:

📍 750 17th St NW
Third Floor
Washington, DC 20006

If you have any questions, feel free to reach out.

Thanks for being part of our journey — we’ll see you soon! 🚀

Looking to sharpen your skills and stay ahead in the world of political fundraising, compliance, fieldwork, organizing, and digital strategy? Our new NGP VAN training hub is your go-to resource for live webinars, key guides, and feature updates — all in one place!

🔷 Learn new tools & strategies
🔷 Stay updated on the latest features
🔷 Access expert-led live training sessions

🚀 Get started today! Sign up for Advocacy 101 or explore other training opportunities at ngpvan.com/feature/training.

Office closures:

• Friday, March 28 in observance of Cesar Chavez Day
• Friday, April 25 for NGP VAN Staff Day 

Office closures will be staffed with on-call support coverage.

Scheduled maintenance:

• Saturday, March 8 (9-11AM ET — Targeted Email Drag and Drop Editor)
• Sunday, March 16 (6:30AM-12:30PM ET)
• Saturday, April 19 (6-7AM ET)
• Sunday, April 20 (6-7AM ET)

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NGP VAN
750 17th St NW
Third Floor
Washington, DC 20006
United States  

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